Delivering a great experience is at the heart of any successful business – and your people make that experience.
We know that, in an increasingly competitive business environment, you need to work even harder to retain customers and win new ones – but time and time again, we hear businesses and consumers alike complain that customer service skills don’t match their expectations. In fact, 65 percent of employers in the hospitality and tourism industry feel their staff’s customer-handling skills are below par.
That’s why we have developed world-class customer service training programmes – to help businesses develop those all-important skills and gain a competitive advantage.
Our WorldHost range of customer service programmes will help your front-line staff deliver a warm welcome to customers from all walks of life. The training sessions are energetic and interactive, and will really make your team think about why service is such an important part of their job. You can even train your own people to deliver WorldHost training in-house.
WorldHost was originally developed in Canada – the leading global destination for customer service – and was awarded the 2012 Inspire mark for its role in supporting the legacy of the London Olympic and Paralympic Games. We have a separate website that specifically covers our WorldHost customer service training programmes – to find out more, visit www.worldhost.uk.com
In addition, our ‘Increasing Customer Spend Through Service Excellence’ programmes – originally developed by the National Skills Academy for Hospitality - are designed to help experienced hospitality teams master service techniques and improve their profitability.